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out of hours

Islanders and visitors can now call 111 when they need help fast, but it isn't a 999 emergency.



A new three-digit number - 111 - that will make it easier for patients to access non-emergency NHS healthcare wherever they are, 24 hours a day, is now available to call on the Isle of Wight.  The new service is part of a national programme to make care more accessible by introducing a single telephone number for every kind of non-emergency health care.


The new 111 service is free to call from landlines and mobiles and is staffed by a team of fully trained call advisers, supported by nurses, paramedics and GPs who are on hand to assess callers’ needs and ensure they receive the right service as quickly as possible. It guides patients to a locally available service or provides appropriate advice and information.


When someone calls 111, they will be assessed straight away. If it is an emergency, an ambulance will be dispatched immediately without the need for any further assessment. For any other health problems, the NHS 111 call advisers will be able to direct people to the service that is best able to meet their individual needs. For minor illnesses and injuries, the 111 service will be able to provide immediate medical advice.


Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website